> Time Tracking Project Reveals An Industry Leading
"Time to respond"
HOUSTON: Time
Tracking Project Reveals An Industry Leading "Time to respond". Businelle Company, LLC has wrapped up
a four month study of average, internal response times. During the
study, the clock started ticking the moment any request was received
from a customer. These requests encompassed everything from creating
new e-mail accounts and password resets, to modifying and creating
website pages. "Time to complete" was tracked as the moment the task
was finished, tested, and a response e-mail was sent back to the
customer.
On average, the
"time to respond" was 3.7 hours! "Although we can't guarantee a 3.7
hour response every time, we are very pleased that we have been able
to do things so quickly on average. We have achieved this goal
because ongoing customer service is our highest corporate priority.
This elite level of customer care continues to differentiate us from
the competition, " said Managing Partner, Greg Businelle.
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